md 77's Privacy Policy

1 Introduction and Scope

md 77 is an online gaming and sports betting platform that provides services to users in Bangladesh. When you use our website, create an account, make a deposit or withdrawal, or take part in any service, you are considered to have accepted the terms of this privacy policy.

This policy applies to all digital services, websites and mobile applications of md 77. Our Terms and Conditions complement this policy and are related to each other — it is recommended that you read both together.

If any changes are made to this policy, we will post an update on the website. If any part of the policy is unclear, please contact our support team.

2 Information We Collect

md 77 collects only the information necessary to operate the service properly and to protect users. The types of information collected are described below under three categories.

2.1 Information You Provide Directly

When you register or fill in a form, the information you provide directly includes:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Payment details (bKash, Nagad, Rocket, Upay or bank transfer details)
• Documents required for identity verification (copy of National ID or passport)

2.2 Automatically Collected Information

When you use the website, certain information is recorded automatically:

• IP address and device type
• Browser information and operating system
• Time of site access, browsing patterns and page visit data
• Cookie and session tracking data
• Referral source (which link or channel you came from)

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, md 77 may collect certain information from trusted third-party providers. This process is always carried out within the applicable laws and regulations.

3 Purpose of Using Information

Collected information is used only for specific and lawful purposes. md 77 never sells your information to third parties. The main purposes for which information is used are:

• Account creation, verification and management
• Processing deposits, withdrawals and transactions
• Providing customer support and resolving technical issues
• Preventing fraud, money laundering and other illegal activities
• Ensuring platform security and monitoring suspicious activity
• Improving user experience and personalising services
• Meeting legal obligations and responding to requests from authorities
• Promotional communications where applicable (if you have given your consent)

To ensure responsible gaming, information about your gaming behaviour may also be monitored. Our Responsible Gaming guidelines cover this in detail.

4 Data Storage and Security

md 77 has put in place both technical and administrative measures to keep your information secure. The main security steps are listed below.

4.1 Technical Security Measures

• All data transfers secured through SSL encryption
• Passwords stored using hashing and salting
• Encrypted databases in a secure server environment
• Regular security audits and vulnerability testing
• OTP-based two-factor authentication

4.2 Data Retention Period

Your information will be stored for as long as your account is active and, after the account is closed, for as long as required to meet legal obligations. Unnecessary information is securely deleted once the set retention period has passed.

4.3 Response to a Data Breach

Should a data security breach occur for any reason, md 77 will notify affected users as quickly as possible and take the necessary remedial action.

5 Disclosure of Information and Third Parties

md 77 does not sell, rent or exchange your personal information under any circumstances. However, information may be disclosed in the limited situations described below.

5.1 Service Provider Partners

Necessary information may be shared with selected partners for services such as payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification and cybersecurity. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

If information must be disclosed on the basis of a court order, a lawful request from an investigating authority, or a legal requirement, md 77 will be obliged to do so. In such cases, the minimum amount of information necessary will be disclosed.

5.3 Business Transfers

In the event of a merger, acquisition or asset transfer, user information may be transferred. We will inform you in advance in such situations.

6 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the md 77 website. Cookies are small data files stored in your browser that help improve the functionality of the site.

6.1 Types of Cookies and Their Purpose

• Essential cookies: Required for login sessions, security tokens and core platform functionality.
• Functionality cookies: Used for language preferences, theme settings and a personalised experience.
• Analytics cookies: Used to understand which pages of the site are visited most — this helps improve the service.

6.2 Cookie Controls

You can disable cookies at any time through your browser settings. Please note, however, that disabling essential cookies may affect some important functions of the website.

7 User Rights

You have certain rights over your personal information. md 77 respects these rights and is committed to responding to reasonable requests.

• Right of access: You may ask what information md 77 holds about you.
• Right to rectification: You may request that incorrect or incomplete information be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted (however, it may not be possible to delete all information due to legal obligations).
• Right to restrict processing: In certain cases you have the option to request that processing of your information be restricted.
• Right to portability: You may request to receive your own information in a structured format.
• Right to object: You may object to marketing communications at any time.

To exercise any of these rights, please contact our support team via live chat or email. We will try to respond to your request within 30 days.

8 Protection of Minors' Information

md 77 strictly provides services only to individuals aged 21 or above. We do not knowingly collect any information from minors. If it comes to our attention that a minor has created an account, that account will be closed immediately and the information deleted.

If you believe a minor has registered on our platform, please notify our support team immediately.

9 International Data Transfers

Due to the technical infrastructure of the service, your information may be processed or stored on international servers. Wherever information is processed, md 77 ensures that data protection standards meet the criteria set out in this policy.

For transfers of information to third countries, appropriate contractual safeguards are put in place to ensure your rights are protected.

10 Changes and Updates to This Policy

md 77 may review and update this privacy policy from time to time. If any significant changes are made, we will notify you via your registered email or through a clear notice on the website.

Continued use of the website after a change is made will be taken as your acceptance of the updated policy. It is therefore recommended that you review this page regularly.

11 Contact and Complaints

If you have any questions, concerns or complaints about this privacy policy, please get in touch with us. The md 77 support team is available 24 hours a day, 7 days a week in both Bengali and English.

• Live Chat: available directly on the website for immediate assistance
• Email: [email protected]

For general queries, check our FAQ section — you will find answers to many questions there. If your issue is not resolved, submit a complaint in writing by email and we will try to provide a resolution as quickly as possible.